Coleman Makes a Big Statement. Almost.
I haven’t seen a lot of Coleman’s “The Original Social Networking Site” T.V. spots but every time I do, I love them more and more.
What an amazing message and a big, bold statement. We often push our clients to make the big, bold statements. It takes guts though and not all clients are willing to put it all on the line. I’m proud of Coleman and their marketing guts. Errr… I was proud until I did some research.
Strike #1 –Web Site. This morning, after I had decided to write a blog on Coleman and the awesomeness of “The Original Social Networking Site” campaign, I was super excited to go to coleman.com and see how their web site integrated the messaging of the campaign. You should have seen my sad face when the site loaded and… nope. Nothing. After some digging around I finally found mention of the social networking press release and a page titled “Social Networking” which shows the advertisements.
Strike #2 – Print Ads. According to a Coleman press release, the T.V. spots began running in May 2009. They are/were also running print ads, but until I did a little bit of research on Coleman, I wasn’t aware of them. We subscribe to Outside magazine and are exposed to several other “outdoorsy” publications – seems like I would have seen one in there (Chris says he *thinks* he may have seen one in Outside, maybe I missed that page… in that one issue?). My family is their market. They have definitely not reached us.
Strike #3 – Consistency. As designers, one of our favorite things is consistency. In our dream world, the ads, the web site, and the marketing materials all have a similar look-and-feel, similar messaging. Coleman could have really taken this campaign and ran with it. Instead, they are just left with a disappointed consumer.
What we can learn from Coleman’s mistakes. Don’t disappoint your market with an inconsistent message. As much as you may think your customers won’t notice that your web site uses a different logo than your business cards, you are using several different color palettes, inconsistent fonts, etc – they will. You want current and potential customers to see your company’s marketing materials and recognize them as yours – every time, everywhere. This is especially important now that there are so many ways for consumers to find you out in the world ie: Facebook, Twitter, Google search.
Final thoughts. Be bold, be brave, be consistent!
