Care and Share Food Bank

Web Design & Development // Brand Messaging
The challenge

Three audiences, one goal​

Leave it to the Rangers to give you something you never asked for. Care and Share came to us for a website redesign, but in our initial Discovery Session we turned the tables – finding opportunities for impactful storytelling and clear communication. Their three very distinct, but equally important audiences needed to cut through nonprofit jargon to find what mattered to them. Volunteers, donors, and those needing food, wanted a site that spoke to each of them directly.

Our approach

More than a website

With Care and Share, we took one step back to take two steps forward. (We’re always up for a good cha-cha.) We knew it wasn’t enough to just meet their site’s functionality requirements. They needed a visual and content hierarchy that helped users find the information most relevant to them.

Simplifying jargon & messaging

Sometimes it’s hard to see the forest for the trees, especially when you’re in the trees every day. In our initial audit of Care and Share’s site, we realized they were using language that made perfect sense to their internal team, but felt confusing and unclear to their audience. Phrases likes “Agency Locator” were simplified to “Find Food” so that neighbors who need it most could access nutritious food.

The "Before"

Their original website had all the right information, but their content was presented in long, equally weighted paragraphs. They needed a way to break up long blocks of text and guide visitors through their story.

Telling the story

Telling a story is so much more than words on a page. It’s color, typography, images, and yes, messaging. Most importantly, it’s how all of these elements work together to immerse the audience in a feeling. This is how we started our journey with Care and Share.

Element
Exploration

We use “Element Explorations” to experiment with storytelling through colors, icons, messaging, imagery, and other opportunities for surprise and delight.

Three distinct audiences​

We created an experience where donors, volunteers and those seeking help could find the information they needed, when they needed it. While Care and Share’s core story remained the same, we created areas within the site where each audience could feel as though Care and Share was talking directly to them. This audience segmentation begins as soon as you land on the homepage.

Wireframes

Before jumping into design, we strip away the aesthetics and focus on the hierarchy of information on a page. How would someone use this site? What is the ideal user flow?

Our solution

The website

For our team, this was so much more than a website. We saw this project as an opportunity to help our neighbors in need, using the tools we know best. But the real heroes are the Care and Share employees and volunteers who wake up every day, inspired to take a stand in the fight against hunger. 

We Believe:
No one should go hungry.

The results

They took an old, outdated and time-consuming website and transformed not only the website, but our way of thinking along the way. They challenged us creatively, helped us realize our potential and our voice and at the end of it all gave us an incredibly powerful tool. These guys… ugh… tearing up thinking about it. They’re smart. They’re forward thinking. They’re experts. They’re efficient. They’re stupid hard working. They’re Rangers for Pete’s sake. And, the best thing of all… they’ve become my friends for life.”

– Shannon Brice

Chief Marketing Officer

Other projects

Extending the story

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